By entering and
proceeding to use this website you agree to the terms and conditions set out
below. If you do not agree with these terms, please do not continue. Your
statutory rights are not affected by any of the following terms and conditions.
o Disclaimer
o General
o Use of Website
o Ordering Online
o Promotional Items
o Prices
o Deliveries
o Conformity of Goods
o Stock Availability
o Gift Service
o Return / Refund Policy
o Faulty Items
o Complaints Promise
o Disclaimer & Limitations of Liability
o Copyright Infringement
o Law and Territory
Disclaimer
The contents of
the DumaSafe.com website are for informational purposes only. The
information contained in DumaSafe.com may contain technical or
typographical errors. DumaSafe.com accepts no liability arising from
such inaccuracies.
General
This website
(DumaSafe.com) (the "Website"), is owned by and operated by or on
behalf of Duma Safe Baby Proofing LLC (UAE) ("DumaSafe",
"we" or "us"). If you have any questions regarding the
website or these terms and conditions, or in the unlikely event that you have
any complaints about any products you have purchased from the Website, you can
contact us by sending an email
to: info@DumaSafe.com or DumaSafe2012@gmail.com.
The products sold and/or
the service provided is for safety enhancing reasons only. DumaSafe products do
not guarantee safety or prevention of any accidents. DumaSafe cannot be held
liable for any injuries what so ever to any person to whom we have sold our
products and/or provided our services to.
All products sold have a
warranty of 30-days and will be replaced in case of breakage.
Use of Website
These terms and
conditions together with our Privacy Policy or any other policy referred to in
these terms and conditions ("Terms") apply to your use of and access
to the Website. These Terms will apply to any contract between us for the sale
of any product including any order placed by you for any product over the
Website.
Please read these Terms
carefully and make sure that you understand them before ordering any product
from our Website. You should save or print a copy of these Terms for future
reference.
If you do not agree to
these Terms, you must cease using and accessing this Website.
Terms may be changed and
updated from time to time and any changes will be effective from the
publication of the new terms on the Website. Every time you wish to order products,
please check these Terms to ensure you understand the terms which will apply at
that time.
Your use of our Website
is governed by these Terms and our Privacy Policy or any other policy referred
to in these terms and conditions. You agree that the information you provide
when placing an order is true and accurate in all respects. We only use your
personal information for the purposes detailed in our privacy policy e.g.
dealing with orders and accounts, processing payments. You will notify our customer
service team of any changes to that information.
Whenever you make use of
a feature that allows you to upload content to our Website, or to make contact
with other users of our site, you must comply with these Terms and any
applicable law.
Any content you upload
to our Website will be considered non-confidential and non-proprietary.
DumaSafe have the right to use, copy, distribute, reproduce, exploit, modify,
alter and/or disclose to third parties any such material for any purpose. We
also have the right to disclose your identity to any third party who is
claiming that any material posted or uploaded by you to our Website constitutes
a violation of their intellectual property rights or of their right to privacy.
We may deny you access
to the Website at any time in its sole discretion when we believe that your use
of the Website is in violation of any of these Terms, any law or the rights of
any third party or was not respectful to others.
We will not be
responsible, or liable to any third party, for the content or accuracy of any
content posted by you or any other user of our site and you here by agree to be
responsible to DumaSafe for and indemnify us and keep us indemnified against
all costs, damages, expenses, losses and liabilities incurred and/or suffered
by us as a result of any claim in respect of your use of the Website.
Ordering Online
Ordering Online with us
is safe and secure.
We employ a method of
interaction with our visitors that does not compromise credit card
information.
We encourage you to feel
comfortable using your credit card to conduct commerce on our site. If you wish,
you may also send us a cheque payable to 'DumaSafe Baby Proofing LLC', but this
will delay your order as we must wait for your funds to clear at the banking
front before we ship any merchandise.
By placing an order with
us you agree to and accept these Terms. If you are unhappy with or unclear
about any aspect of these terms, please contact one of our customer service
advisors before placing an order with us by email at info@DumaSafe.com &/or dumasafe2012@gmail.com.
By placing an order via
this Website you are making an offer to DumaSafe to purchase the goods detailed
in your order upon the terms described in your order.
By placing an order for
the delivery of goods via this Website:
· for delivery destinations within the GCC you are
making an offer to our Courier Company (with DumaSafe acting as agent) to
deliver the goods detailed in your order upon the terms described in your
order; and
· for all other delivery destinations you are
making an offer to DumaSafe to deliver the goods detailed in your order upon
the terms described in your order.
Once you have placed an
order for goods (and delivery, if applicable) we will send you confirmation
that your order has been received but this is not a confirmation that your
offer to purchase the goods (or for them to be delivered) has been accepted. A
contract between you and DumaSafe for the sale and delivery of goods (and
between the Courier company for the delivery of goods) will only exist once an
order has been accepted, processed and dispatched to you. We will take payment
from your credit/debit/PayPal or any other acceptable payment gateway account
at the time you place your order for any made to order items. For all other
types of products, your credit/debit card/PayPal or any other acceptable
payment gateway account will be authorized when your order is placed and
processed but you will not be charged for the value of the goods until the
point that they are dispatched to you. This does not affect your legal rights.
Prices and availability
of goods are subject to change without notice.
Promotional Items
From time to time
DumaSafe runs promotions and offers on selected products or lines. A full list
of the current offers can be found on the website, we refer to these
collectively as our "Promotional Offers". All qualifying Promotional
Offers will be automatically applied to your order both on-line and in-store.
All of our Promotional Offers are subject to the below terms and conditions:
19. They are only valid on full-priced items and cannot be used
on sale or promotional items which are already discounted unless otherwise
stated;
20. They cannot be used in conjunction with any other offer;
21. They are valid for a limited period of time as specified in
the marketing communication on the website, they cannot be used outside of that
period;
22. They are not valid in our clearance stores;
23. If an item is returned which brings the amount spent below
any qualifying level, the offer value may be deducted from any refund.
24. All orders are subject to stock availability and we reserve
the right to with draw, amend or extend offers at any time, without prior
notice.
Prices
Goods are charged at the
price shown on the product pages on the date the customer places the order.
Prices are correct at time of publication. Errors and omissions are excepted.
Orders will be processed at our published prices, otherwise, in the case of any
unexpected change in price, you will be informed and asked if you wish to
reconsider your order before proceeding. The Company reserves the rights of
any change in price(s) before or during the purchase order.
Deliveries
Please note that a
delivery charge will be added to your order value where appropriate. DumaSafe
shall receive such delivery charge on behalf of the Courier company in relation
to the delivery of the goods.
All dates quoted for
delivery are estimated delivery dates only and may be subject to change.
Neither DumaSafe nor the Courier company can accept liability for any loss or
damage (whether direct or indirect) if delivery takes place at any time other than
the estimated date for delivery.
Neither DumaSafe nor the
Courier company will be held responsible for any delay or cancellation of any
delivery caused by an impediment which is beyond either Company’s sphere of
control such as war, civil riot, act of government, accident, fire, explosion,
natural disaster, plague, epidemic, pandemic, any viral outbreak, or any event
beyond either of the Company’s control.
Conformity of Goods
We take every care to
ensure that the description and specification of our products are correct at
the time of going to press. However, specifications and descriptions of
products on this Website are not intended to be binding and are intended only
to give a general description of the products. Further more, while the colour
reproduction of the products is a close representation, we cannot accept any
responsibility for any variation in colour caused by the browser software or
computer system used to view the products.
Stock Availability
We endeavor to display
all items currently available on our website, and aim to hold stock of all
styles and sizes while a product is active. Occasionally, an item will be out
of stock. If this is the case and we expect more stock to become available,
this will be highlighted in your shopping basket. The stock status for your
order will also be shown on your order confirmation. If the item is available
to purchase on back order, we will provide a promise date for expected delivery.
However, if a product is truly out of stock, you will not be able to add it to
your shopping basket.
Gift Service
We will endeavor to
wrap your item as requested. Some items are too large and we will not be able
to gift wrap them. Where you have asked us to use only one box or bag we will endeavor to do so, however, if the items will not fit and we have to use more
than one, you will be charged for each box/bag used.
Return / Refund Policy
DumaSafe employs a five
(05) calendar day returns guarantee. You can return the item to the DumaSafe
address with in five calendar days of the date you received your order to
receive a full refund. DumaSafe DOES NOT charge any fees for processing refunds
and complies with all other Trading Standards procedures for on-line workings.
The cost of any courier for the returns will be paid by the customer. Please
note that for over seas customers wishing to return an item, Trading Standards
policies still apply, but there may be additional surcharges from International
couriers for pick-up of the item.
If you have ordered
goods from us, but then simply decided that you wish to cancel your order, then
you are entitled to do so and have any money that you have paid to us
refunded, provided that:
(i) The goods have not
been in your possession for more than 5 calendar day after the day on which you
received the goods; and
(ii) You tell us in
writing (preferably by email) that you wish to cancel your order. You must take
reasonable care of the goods whilst they are in your possession to receive a
refund on the returned goods. In particular this means that you must:
(iii) not open
shrink-wrapped or blister pack products or break any manufacturers' seals;
(iv) return in good
condition all packaging, manuals, fittings and other items supplied by us
with the goods; DumaSafe reserves the right to refuse refunds should items be
returned damaged, or not in a resalable condition.
(v) return the goods to
us in a condition which enables us to resell them as new.
Please Note: if customers do return unwanted items
which have not complied with the Trading Standards Rules set out above,
DumaSafe have no option but to dispose of the items as second hand and cannot
issue a full or partial refund.
When are Refunds Issued?
You will receive a
refund via your original payment method as soon as reasonably practicable, but
no later than 30 days after the cancellation of your order has been received by
us in writing.
If we collect the goods
from you, we will pass on the courier charge to pick up the items from you and
this fee will be deducted from your refund.
Returns can be made in
one of two ways:
1. Returns via courier collection. Customers must
notify DumaSafe by email info@DumaSafe.com of the order reference
number, the date and surname used when placing the order. The customer is
obliged to confirm an address and a full working day (9am - 5.30pm) where there
will be somebody available to pass the item to the courier. The courier fee is
passed on to the customer for courier collection and return, which is deducted
from the cost of the product when the refund is issued. *Please note if the
couriers attempt pick up and no-one is available to pass the return to the
driver, all related fees issued by the courier company for each failed attempt
at pick up will be passed onto the customer. When DumaSafe have received your
email, you will be emailed in return with confirmation of your return request.
Customers must give a minimum of 24 hours prior to pick up if they would like
to cancel the return.
2. Customers can return any items to DumaSafe through their own methods
with in the 5 calendar days frame. DumaSafe cannot accept responsibility for
any returns that have been damaged or lost in transit, so a form of recorded
delivery is advised.
Faulty Items
Should an item ordered
from DumaSafe arrive faulty or develop a fault within 2 calendar days, we will
send out a replacement or refund your order. DumaSafe may have set procedures
in place with different Manufacturers regarding any reports of product faults.
Customers will need to
email the fault to info@DumaSafe.com and will receive a
replacement in return. We will then contact you regarding a pick-update of the
product or details on the refund of postage costs incurred to send the item
back.
Please Note: If an unwanted returned item has qualified for
free shipping in the original dispatch, a certain sending out fee would apply
and be deducted from the cost of the refund.
Complaints Promise
If we should receive a
complaint about any part of our service, by phone, fax, email or letter, then it
will be dealt with promptly (we will reply within 5working days). It will then
be dealt with confidentially, and effectively.
Disclaimer &
Limitations of Liability
DumaSafe does not seek
to exclude or limit liability for death or personal injury arising from its
negligence or that of its members, agents, directors or employees of or any
fraudulent misrepresentation. To the fullest extent permitted by law and save as
provided above, neither DumaSafe nor any associated company shall be liable to
you by reason of any representation, or any implied warranty, condition or other
term, or any duty at common law, or under the express terms of the contract, or
in negligence (whether on the part of DumaSafe or any of its members, agents,
directors, employees or otherwise) for any indirect special or consequential
loss or damage (including but not limited to loss of profit or loss of saving),
costs, expenses or other claims for compensation what's ever which arise out of
or in connection with the use of this website, the supply of the products or
their use or resale by you.
The limitations of
liability in these conditions shall apply equally for the benefit of DumaSafe
and any other associated company of DumaSafe as if references to DumaSafe
included references to each such associated company.
While DumaSafe uses
reasonable endeavor to ensure that the information on this Website is accurate
and up to date, it does not give any warranty as to its accuracy or
completeness and DumaSafe will not be responsible for any errors or omissions
or for the results arising from the use of such information. While DumaSafe
takes all reasonable steps to ensure a fast and reliable service, it does not
guarantee that your use of this Website will be interruption or error free and
will not be responsible for any disruption, loss of or corruption ofany
material in transit, or loss of or corruption of material or data when
downloaded onto any computer system.
Further,DumaSafe will
not be responsible nor liable for your use of any other Websites which you may
access via links with in this Website. DumaSafe does not control these Websites
and is not responsible for their content. Any such links are provided merely as
a service to users of this Website and their inclusion in this Website does not
constitute an endorsement by or affiliation with DumaSafe. The entire liability
of DumaSafe under or in connection with any contract for any products to which
these conditions apply shall not exceed the price of the products, except as
expressly provided in these conditions.
DumaSafe will not be
liable to you or be deemed to be in breach of these Terms or any other contract
with you by reason of any delay in performing, or any failure to perform, any
of its obligations in relation to the products ordered by you ifthe delay or
failure was due to any cause beyond its reasonable control.
DumaSafe may assign or
transfer any of its rights or sub contract any of its obligations under these
Terms to any third party. You may not assign or transfer any of your rights or
sub contract any of your obligations under these Terms except with the specific
permission in writing of DumaSafe.
No person who is not a
party to these Terms shall have any right to enforce any term. Nothing in these
conditions is intended nor shall affect any of your statutory rights that may
not be legally excluded.
Copyright Infringement
The web design and
arrangement, text, graphics, and all other material on this website are under
copyright and property of DumaSafe.com. All rights reserved. There
production of any part of DumaSafe.com is strictly prohibited without
written permission.
Brand names,product
names, registered trademarks, and titles featured within this website are
property of their relevant holders. Permission for use of these above mentioned
must be sought through the respective holder, and more over any such use may
constitute an infringement of the holders' rights.
There are risks in using
any information and software products on the Internet. DumaSafe.com cautions the
user to make sure that the user completely understands these before retrieving,
using or relying upon any information received on the Internet. It is the
user's responsibility to verify any information before relying on
it. DumaSafe.com reserves the right to make alterations to any part
of this site and these terms without notice.
The terms set out in
these pages shall be governed and construed in accordance with, laws of the
United Arab Emirates and the user irrevocably agrees that the Courts of the
United Arab Emirates shall have non-exclusive jurisdiction to settle any
disputes that may arise concerning the use by the user of this site or any
issues arising directly or indirectly in that regard. If any provision of these
terms is determined by a Court of competent jurisdiction to be invalid or
unenforceable in whole or in part, the validity and the enforce-ability of
there mainder of the provision in question and of the remaining provisions of
the set terms shall be separate and several and construed and enforceable
accordingly and shall continue in full force and effect.
The failure DumaSafe.com to
enforce at any time or for any period any one or more of the terms or
conditions of these notices shall not be a waiver of them nor of the right at
any time subsequently to enforce all terms and conditions of these notices.
You agree to use this
site only for lawful purposes, and in a manner which does not infringe the
rights of, or restrict or inhibit the use and enjoyment of this site by any
third party, such restriction or inhibition includes, without
limitation,conduct which is unlawful, or which may harass or cause distress or
inconvenience to any person and the transmission of obscene or off
ensivecontent or disruption of normal flow of dialogue with in this site.
No warranty is given
that the functions contained in the material in this site will be uninterrupted
or error free; that defects will be corrected; that this site or the server
that makes it available are free of viruses; bugs or represents the full
functionality, accuracy, reliability of the materials.
In no event will DumaSafe.com be liable, without limitation for any damages, indirect or consequential damages, arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.
DumaSafe.com will
run promotions and special offers from time to time. The promotions and special
offers may not be used in conjunction with any other promotions or special
offers running at the same time. This includes the redemption of discount
codes, vouchers, affiliate, merchant and partner discounts and promotional
discounts on DumaSafe.com.
DumaSafe.com reserve the right to amend
these terms and conditions from time to time.
Law and Territory
To the extentit is
possible to exclude the application of other laws and regulations, these Terms
and your use of our Website are governed by English law of Dubai International
Finance Centre (DIFC) and you agree to submit to thenon-exclusive jurisdiction
of the DIFC Courts. This does not affect your non-excludable statutory rights.
This Website and our Terms have been designed for use within the United Arab
Emirates and under the DIFC law. Whilst we are happy to consider requests for
products and enquiries from outside the United Arab Emirates, we give no warranty,
express or implied, that the use of this Website or the placing of any order
through this Website from outside the UAE complies with any applicable non-DIFC
laws or regulations. Accordingly, any products or promotions not permitted
under your local law are not offered to you.