TERMS OF SHIPPING
We ship from sunny Dubai, UAE every Saturday through
Thursday, excluding Fridays & public holidays!
ALL UAE ORDERS GET FREE
SHIPPING OVER AED 550 (approx. US$150)
UAE Shipping Transit Times
Our current processing time is 1 to 2 working days. Our default
method of shipping is Standard, which takes approximately 2-3
working days to deliver within the UAE post the processing time. Most customers
receive their order within a week, but delays are possible.
Local UAE Orders
ESTIMATED TRANSIT TIMES:
- Free Shipping/Standard Shipping arrives approximately 3-5
- Priority Shipping arrives in an estimated 2-3
- Express Shipping arrives in 1-2 working days guaranteed
ESTIMATED TRANSIT TIMES:
- GCC: 2-5
- MENA region (non-GCC): 2-8 weeks
- Other Geographies outside MENA region: 10-20 working days
Tracking may NOT be available in all cases.
- All orders come with shipping and tracking information!
Please check your emails for updates.
- Please allow 48 hours for tracking to be updated.
- We advise to sign up for e-mail and/or SMS
notifications through the final tracking information to ensure you receive
real-time updates for your package's last location.
- We are NOT responsible for any lost or
stolen packages. If you are having trouble tracking your package with the
tracking information we provide, please contact the courier company
directly for more information.
- If you have any questions or concerns about shipping,
please feel free to contact us at: firstname.lastname@example.org &/or email@example.com
It is mandatory in all cases irrespective of whether a package
is going to a working/commercial or residential address, that a person's first
and last name be in the address Line 1 field. An ID copy of the recipient must
be kept at the delivery end to counter-check the name on the package.
Import Taxes & Duties
Buyers are responsible for any customs and import taxes incurred
that may apply. Duma Safe is not responsible for delays due to customs, duties,
Refused Or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping
costs that vary by shipping method used in the original order. We will deduct
shipping fees from your invoice for orders marked as undeliverable, refused, or
Refused, insufficient address, or undeliverable packages will be refunded minus
all shipping charges and Aed50 undeliverable fee, which will be deducted from
your original payment. Please place a new order with correct shipping
address/information if you would like your items re-sent.
Please refer to our Terms & Conditions for further