Terms of Shipping
We ship from sunny Dubai, UAE every Saturday through Thursday, excluding Fridays & public holidays!
All UAE ORDERS GET FREE SHIPPING OVERAED 550 (approx. US$150)
UAE Shipping Transit Times
Our current processing time is 1 to 2 working days. Our default method of shipping is Standards, which takes approximately 2-3working days to deliver within the UAE post the processing time. Most customers receive their order within a week, but delays are possible.
Local UAE Orders
ESTIMATED TRANSIT TIMES:
It is mandatory in all cases irrespective of whether a packages going to a working/commercial or residential address, that a person's first and last name be in the address Line 1 field. An ID copy of the recipient must be kept at the delivery end to counter-check the name on the package.
Taxes & Duties
Buyers are responsible for any customs and import taxes incurred that may apply. Duma Safe is not responsible for delays due to customs, duties, or taxes.
Or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.
insufficient address, or
will be refunded manual shipping
charges and Aed50 undeliverable fee, which will be deducted from
new order with correct shipping
if you would like
Please refer to our Terms & Conditions for further information.