ship from sunny Dubai, UAE every Saturday through Thursday, excluding
Fridays & public holidays!
Shipping Transit Times
current processing time is 1 to 2 working days. Our default
method of shipping is Standards, which takes approximately 2-3working
days to deliver within the UAE post the processing time.
Most customers receive their order within a week, but delays
Standard Shipping arrives approximately 3-5
Priority Shipping arrives in an estimated 2-3
Express Shipping arrives in 1-2 working
GCC: 2-5 working days
MENA region (non-GCC): 2-8 weeks
Other Geographies outside MENA region: 10-20 working days
may NOT be available in
All orders come with shipping and tracking
information! Please check your emails for updates.
Please allow 48 hours for tracking to be
We advise to sign up for e-mail and/or SMS
notifications through the final tracking information to ensure you receive
real-time updates for your package's last location.
We are NOT responsible for
any lost or stolen packages. If you are having trouble tracking your package
with the tracking information we provide, please contact the courier company
directly for more information.
is mandatory in all cases irrespective of whether a packages going
to a working/commercial or residential address, that a person's first
and last name be in the address Line 1 field. An ID copy of the
recipient must be kept at the delivery end to counter-check the name
on the package.
are responsible for any customs and import taxes incurred
that may apply. Duma Safe is not responsible for delays due to customs,
duties, or taxes.
or undeliverable packages are subject to return shipping costs that vary by
shipping method used in the original order. We will deduct shipping fees from
your invoice for orders marked as undeliverable, refused, or
refer to our Terms & Conditions for further information.