Terms of Shipping
We ship from sunny Dubai, UAE every Saturday through Thursday, excluding Fridays & public holidays!
UAE Shipping Transit Times
Our current processing time is 1 to 2 working days. Our default method of shipping is Standards, which takes approximately 2-3working days to deliver within the UAE post the processing time. Most customers receive their order within a week, but delays are possible.
Local UAE Orders
ESTIMATED TRANSIT TIMES:
· Standard Shipping arrives approximately 3-5 working days
· Priority Shipping arrives in an estimated 2-3 working days
· Express Shipping arrives in 1-2 working days guaranteed
· GCC: 2-5 working days
· MENA region (non-GCC): 2-8 weeks
· Other Geographies outside MENA region: 10-20 working days
Tracking may NOT be available in all cases.
· All orders come with shipping and tracking information! Please check your emails for updates.
· Please allow 48 hours for tracking to be updated.
· We advise to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.
· We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the courier company directly for more information.
It is mandatory in all cases irrespective of whether a packages going to a working/commercial or residential address, that a person's first and last name be in the address Line 1 field. An ID copy of the recipient must be kept at the delivery end to counter-check the name on the package.
Buyers are responsible for any customs and import taxes incurred that may apply. Duma Safe is not responsible for delays due to customs, duties, or taxes.
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.
Please refer to our Terms & Conditions for further information.