INTRODUCTION
Welcome to Duma Safe.
This policy explains how we handle and use your personal information and your
rights in relation to that information.
Duma Safe Baby
Proofing LLC (“DumaSafe”, “we”, “our” or “us”) is committed to protecting
and respecting your privacy.
This Privacy Policy
explains why and how we will use the personal information that we have obtained
from you or others, with whom we share it and the rights you have in connection
with the information we use. Please read the following carefully.
This policy describes
the way we handle and use the personal information that we obtain from all the
different interactions you may have with us as a business, including when you
visit our stores, social media pages or website currently located at www.DumaSafe.com or when you contact us.
DumaSafe is the
controller in relation to the processing activities described below. This means
that DumaSafe decides why and how your personal information is processed.
Please see the section at the end of this policy for our contact and legal
information.
We may need to update
this Privacy Notice from time to time. We will notify you of any significant
changes, but you're welcome to check it whenever you wish.
PERSONAL INFORMATION WE COLLECT ABOUT YOU
We receive personal information about you that you give to us,
that we collect from your visits to our stores, website, and social media pages
and that we obtain from other sources. We only collect personal information
which we need and that is relevant for the purposes for which we intend to use it.
INFORMATION THAT WE
COLLECT ABOUT YOU – IN STORE, ONLINE, BY PHONE, SOCIAL MEDIA, AND EMAIL:
Your name, title and contact details (email address, telephone
number, postal address);Any information you include in correspondence you send
to us or in forms you submit to us at our stores or when using our Site or
social media pages;
Details of your orders and purchases;
Your marketing preferences;
The opinions and other information you provide when responding
to customer surveys and product reviews;
Any personal information included in your entries to
competitions that we run;
Your identification information when exercising the rights that
you have in relation to our processing of your personal information (see
further Your rights in relation to your personal information)
Details of any transactions between you and us;
Voice recordings of calls you make to our customer service
centre and information you give us when you contact us with a query or issue;
Your payment card details and, in relation to certain refunds,
your bank account details;
The frequency of your use of vouchers, shopping codes and gift
cards;
Footage of you on CCTV, if any;
When you visit our Site we automatically collect:
The frequency of your voucher, shopping code usage;
Details of your use of our Site namely traffic data, weblogs and statistical
data, including where and when you clicked on certain parts of our Site and
details of the webpage from which you visited it;
The date and time you used our Site;
The pages you visited on our Site and how long you visited us for;
The website address from which you accessed our website;
Cookie, pixels and beacon identification information (for more information
please see our Cookie Policy).
USE OF YOUR PERSONAL INFORMATION
We use your personal information for a variety of reasons when
we believe we have a legitimate interest to do so and to process your personal
information depending on the purposes of our use and the risks to your privacy.
You will only receive email from us if we have obtained your
contact details in the course of a sale or negotiation of our products or services,
and you have subscribed to receiving such direct email from us. Of course, we
will only use your contact details to send you marketing emails that are based
on similar products or services that you purchased from us, and you will always
have the opportunity to opt out at any time. We do not share your personal
information with companies that would send their marketing to you.
We use your personal information to contact you via email,
online or by post (as you have indicated) with marketing information about our
products, events, product launches, exciting offers and services.
You may choose to unsubscribe from receiving the marketing information from us
at any time.
2.1 WHERE NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS
We will use your personal information to comply with our legal
obligations:
To keep a record relating the exercise of any of your rights
relating to our processing of your personal information.
To take any actions in relation to health and safety incidents required by law.
To handle and resolve any complaints we receive relating to the services and
products we provide.
2.2 WHERE NECESSARY FOR US TO PURSUE A LEGITIMATE INTEREST
We may use and process your personal information where it is
necessary for us to pursue our legitimate interests as a business for the
following purposes:
Processing necessary for us to promote our business, brands and products and
measure the reach and effectiveness of our campaigns;
For analysis and insight conducted to inform our marketing strategies, and to
enhance your visitor experience;
To tailor and personalise our marketing communications based on your
attributes;
To fulfil and complete your orders, purchases and other transactions entered
into with us;
To contact you with targeted advertising delivered online through social media
and other online platforms operated by other companies, unless you object. You
may receive advertising based on information about you that we have provided to
the platform or because, at our request, the platform has identified you as
having similar attributes to the individuals whose details it has received from
us.
To send you an electronic communication if you have closed your browser with
items in your shopping basket or requested information of interest;
To send you electronic marketing information after you have purchased a product
or service from us, made a purchasing enquiry or requested information of
interest. We will only contact you with information about our own similar
products and services, which we hope you will like. You have the right to
object to us sending you this information at any time;
To identify and record when you have received, opened or engaged with our Site
or social media or other electronic communications;
In some cases, we may use automated methods to analyse, combine and evaluate
information that you have provided to us. We collect and analyse this
information in this way so that we can deliver the most appropriate customer
experience to you by tailoring and making relevant all our service and
communications;
Processing necessary for us to support you with your enquiries;
To respond to correspondence, you send to us and fulfil the requests you make
to us;
Processing necessary for us to respond to changing market conditions and the
needs of our Customers;
To analyse, evaluate and improve our products and services so that your visit
and use of our Site, social media pages and stores are more useful and
enjoyable (we will generally use data amalgamated from many people so that it
does not identify you personally);
To undertake market analysis and research (including contacting you with
customer surveys) so that we can better understand you as a customer;
For product development purposes;
Processing necessary for us to operate the administrative and technical aspects
of our business efficiently and effectively;
To administer our Site, and our social media pages and for internal operations,
including troubleshooting, testing, statistical purposes;
For the prevention of fraud and other criminal activities;
To verify the accuracy of data that we hold about you and create a better
understanding of you as an account holder or visitor;
For network and information security in order for us to take steps to protect
your information against loss or damage, theft or unauthorised access;
To comply with a request from you in connection with the exercise of your
rights (for example where you have asked us not to contact you for marketing
purposes, we will keep a record of this on our suppression lists in order to be
able to comply with your request);
For the purposes of
corporate restructure or reorganization or sale of our business or
assets;
For efficiency, accuracy or other improvements of our databases and systems,
for example, by combining systems or consolidating records we hold about you;
To enforce or protect our contractual or other legal rights or to bring or
defend legal proceedings;
To inform you of updates to our terms and conditions and policies;
For other general administration including managing your queries, complaints,
or claims, and to send service messages to you.
2.3 WHERE NECESSARY FOR US TO COMPLETE ORDERS AND RUN COMPETITIONS
We will use your personal information where this is necessary
for us to perform our contract with you or to carry out any pre-contract steps
you’ve asked us to so that you can enter into that contract, for the following
purposes:
To process your payment card or bank details when taking payment for your
orders or when providing a refund;
To process, fulfil and complete your orders, purchases and other transactions
entered into with us and deliver your order;
To run our competitions and promotions that you enter from time to time and to
distribute prizes;
2.4 WHERE PROCESSING IS IN YOUR VITAL INTERESTS
We will use your personal information where this is in your
vital interest to notify you of any product recall issues.
2.5 MARKETING COMMUNICATIONS:
If you have requested to receive marketing information from us,
we may use your personal information to contact you by email, online or by post
to notify you of special offers, promotions, competitions or new products and
services. We try to adapt any marketing material that we send to you for
example by notifying you of special offers or promotions that will be of
relevance to you, apply to your interests and in your location (we do this by
monitoring your browsing and online shopping habits and providing information
on products you have viewed and related products). If you do not wish to
receive communications from us, please inform us by using the unsubscribe link,
by sending an email or by changing your profile settings from within your
account.
If you opt-out of receiving marketing communications from us, we keep your
email address on our suppression list indefinitely to ensure that we comply
with your wishes.
DISCLOSURE OF YOUR PERSONAL INFORMATION BY US
We only disclose your personal
information outside our business in limited circumstances. If we do, we will
put in place a contract that requires recipients to protect your personal
information, unless we are legally required to share that information. Any
contractors or recipients that work for us will be obliged to follow our
instructions. We do not sell your personal information to third parties.
We may disclose your information to our third-party service
providers, agents and suppliers for the purposes of providing services to us or
directly to you on our behalf, including the operation and maintenance of our
Site, and social media pages.
When we use Suppliers, we only disclose to them any personal
information that is necessary for them to provide their services and only where
we have a contract in place that requires them to keep your information secure
and not to use it other than in accordance with our specific instructions.
Your personal information will be passed on to any potential
buyer or purchaser of the business once a sale agreement has been put in place
and the transaction has been fully executed.
SECURITY AND LINKS TO
OTHER WEBSITES
We take the security of
your personal information seriously and use a variety of measures based on good
industry practice to keep it secure. Nonetheless, transmissions over the
internet and to our Site, and our social media pages may not be completely
secure, so please exercise caution. When accessing links to other websites,
their privacy policies, not ours, will apply to your personal information.
We employ security
measures to protect the personal information you provide to us, to prevent
access by unauthorised persons and unlawful processing, accidental loss,
destruction and damage
We use Internet
standard encryption technology ("SSL" or "Secure Socket
Layer" technology) to encode personal data that you send to us when placing
an order through the Site. To check that you are in a secure area of the Site
before sending personal information to us, please look at the bottom right of
your website browser and check that it displays an image of a closed
padlock or an unbroken key.
The transmission of
information via the internet is not completely secure. Although we will do
everything possible to protect your personal information, we cannot guarantee
the security of any personal information during its transmission to us online.
You accept the inherent security implications of using the internet and will
not hold us responsible for any breach of security unless we are at fault.
If you are using a
computer or terminal in a public location, we recommend that you always log out
and close the website browser when you complete an online session for your
security. In addition, we recommend that you take the following security
measures to enhance your online safety: When creating a password, we recommend
use at least 8 characters with a combination of letters and numbers. We
recommend you frequently change your password – you can do this by going to “My
Account” and clicking “Change name, email or password”. Keep your passwords
private. Remember, anyone you knows your password may access your account.
Avoid using the same password for multiple online accounts. We will never ask
you to confirm any account or credit card details via email. If you receive an
email claiming to be from Duma Safe asking you to do so, please ignore it and
do not respond.
Our Site, and social
media pages may contain links to other websites run by other organisations
which we do not control. This policy does not apply to those other websites' so
we encourage you to read their privacy policies. We specifically disclaim
responsibility for their content, privacy practices and terms of use, and we
make no endorsements, representations or promises about their accuracy, content
or thoroughness. Your disclosure of personal information to third party
websites is at your own risk.
THE PERIODS FOR WHICH WE RETAIN YOUR PERSONAL INFORMATION
We will not hold your
personal information in an identifiable format for any longer than is necessary
for the purposes for which we collected it. For certain purposes we retain your
personal information indefinitely.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You have the right to
access any personal information that we hold that is about you, and you can
request:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If you believe that we hold any incomplete or inaccurate data about you, you
have the right to ask us to correct and/or complete the information and we will
strive to do so as quickly as possible; unless there is a valid reason for not
doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict
processing (where applicable) in accordance with the data protection laws; as
well as to object to any direct marketing from us. Where applicable, you have
the right to data portability of your information and the right to be informed
about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may
ask you to verify your identity before acting on the request; this is to ensure
that your data is protected and kept secure.