At DumaSafe, we seek to ensure longterm association with our customers. In case of any damaged /defective item(s), the same can be returned/refund; as the case may be.
DumaSafe has a 3 days return policy for most items, however, return periods may apply for certain types of items while similarly, certain items can’t be returned unless there is a problem with their quality such as being faulty or not being found as per provided description/specification. We're unable to offer a refund or exchange on the following item and/or categories:
1. Clearance & Warehouse Deals or Items on Sale at a discount
In the case of a defected item, please make sure that original packaging is preserved such as labels, accessories, manuals and/or tags. If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item.
Refunds in the form of Store Credit are available. This means that if you place an order and you are not satisfied by the product received, we give you the possibility to return it and we would issue you credit for the value of the item that you are returning.